This policy explains how OasisXVII processes and delivers orders placed through oasisxvii.xyz.
Order Processing
Orders are processed after successful payment confirmation. Processing time may vary depending on product availability, order volume, weekends, public holidays, and other operational circumstances.
Delivery
Delivery time depends on the destination and shipping method selected at checkout. Any delivery timeframe shown is an estimate and is not a guaranteed delivery date.
Shipping Information
Customers must provide a complete and accurate delivery address. OasisXVII is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.
Tracking
Where tracking is available, tracking information may be provided after an order has been dispatched. Carrier tracking updates may take time to appear.
Delays
Delivery may be delayed by carrier issues, weather, public holidays, customs procedures, incorrect addresses, or other circumstances outside our reasonable control.
Failed Delivery
If delivery cannot be completed because of an incorrect address, missed delivery, refusal, or other customer-related issue, additional delivery charges or return-to-sender arrangements may apply. Returns are handled under the Refund & Cancellation Policy.
International Orders
Where international delivery is available, customs duties, import taxes, or destination-country charges may apply unless expressly included at checkout. Such charges are the customer’s responsibility where legally payable by the recipient.
Contact
For shipping questions or order assistance, please contact OasisXVII at support@oasisxvii.xyz.